1. Who we are

pretickit is a digital ticketing service based in South Africa. Our website and apps help people buy and sell digital tickets for events.

2. Information we collect

We collect only the information we need to provide the service. This may include:

• Name and contact details (email, phone)
• Billing and payment info (card or payment provider details)
• Ticket and order information (events you buy or sell)
• Technical data (IP address, device, browser)
• Messages you send to our support team

3. How we use your information

We use your data to:

• Process ticket purchases and refunds
• Send you booking confirmations and event updates
• Improve our site and services
• Respond to support requests
• Prevent fraud and keep our platform safe

4. Cookies & tracking

We use cookies and similar tools to make the site work and to improve your experience. You can block cookies in your browser, but some features may not work properly if you do.

5. Sharing your information

We do not sell your personal data. We may share information with:

• Payment processors (to complete payments)
• Event organisers (so they can manage entries)
• Legal authorities if required by law

6. Third-party links

Our site may link to other websites (payment providers, social sites). We are not responsible for those sites. Check their privacy policies before you share personal info.

7. How we protect your data

We use standard security measures to protect your information (encryption, secure servers). While we work hard to keep your data safe, no system is perfect — absolute security can’t be guaranteed.

8. Your rights

You have rights over your personal data. These include:

• Access: ask for a copy of your data
• Delete: ask us to remove your data (subject to legal needs)
• Correct: fix any wrong information
• Object: ask us to stop using your data for direct marketing

To exercise any right, email us at support@pretickit.co.za. We will respond as required by law.

9. Children

Our services are for people aged 18+. We do not knowingly collect personal information from children under 18. If you think we have data for a child, contact us and we will remove it.

10. How long we keep data

We keep personal data only as long as needed for our services, legal obligations, or to resolve disputes. For example, we keep transaction records for tax and fraud prevention for a few years.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the date changed. Please check here regularly for updates.

12. Contact us

If you have questions or want to make a request about your data, contact:

Email: support@pretickit.co.za

Phone: +27 87 000 0000

Last updated: 2025